- Respond to customer inquiries via phone, email, or chat in a courteous and professional manner.
- Assist customers in resolving product-related issues, billing inquiries, and general inquiries.
- Identify and troubleshoot customer problems, providing effective solutions and guidance.
- Escalate complex issues to the appropriate departments for resolution.
- Stay up-to-date with product knowledge to provide accurate information and assistance to customers.
- Educate customers about product features and benefits.
- Maintain detailed and accurate records of customer interactions and issue resolutions.
- Use CRM software to track and manage customer cases.
- Ensure high levels of customer satisfaction by addressing their needs promptly and professionally.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Collaborate with other team members to share knowledge and improve the overall customer support process.
- Responsible for product and category matching and validation
- Provide feedback on common customer issues to help improve products and services.
- Bachelor’s degree.
- Previous experience in customer support, help desk, or a related role.
- Strong Knowledge of product and category matching and validation
- Strong communication skills, both written and verbal.
- Good knowledge about Excel and Word.
- Excellent problem-solving abilities and the capacity to handle difficult customer interactions.
- Familiarity with customer relationship management (CRM) software is a plus.
- Patience, empathy, and a customer-centric approach.
|Job Category||Customer Support|
|Job Type||Full Time|
|Education||Bachelor's In Relevant Field|