Join our team. Are you ready to change the game?

Call us for any question

Full Time
Posted 1 month ago

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a courteous and professional manner.
  • Assist customers in resolving product-related issues, billing inquiries, and general inquiries.
  • Identify and troubleshoot customer problems, providing effective solutions and guidance.
  • Escalate complex issues to the appropriate departments for resolution.
  • Stay up-to-date with product knowledge to provide accurate information and assistance to customers.
  • Educate customers about product features and benefits.
  • Maintain detailed and accurate records of customer interactions and issue resolutions.
  • Use CRM software to track and manage customer cases.
  • Ensure high levels of customer satisfaction by addressing their needs promptly and professionally.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Collaborate with other team members to share knowledge and improve the overall customer support process.
  • Responsible for product and category matching and validation
  • Provide feedback on common customer issues to help improve products and services.


  • Bachelor’s degree.
  • Previous experience in customer support, help desk, or a related role.
  • Strong Knowledge of product and category matching and validation
  • Strong communication skills, both written and verbal.
  • Good knowledge about Excel and Word.
  • Excellent problem-solving abilities and the capacity to handle difficult customer interactions.
  • Familiarity with customer relationship management (CRM) software is a plus.
  • Patience, empathy, and a customer-centric approach.

Job Features

Job CategoryCustomer Support
Position Available1
Job TypeFull Time
Job LocationKarachi
Gender PreferedAny
Experience2 Years
EducationBachelor's In Relevant Field

Apply Online

A valid email address is required.
A valid phone number is required.